Customer service
Shipping & Delivery
The delivery of our articles is possible worldwide. We work with DHL, if necessary, other shipping service providers can be used in consultation with our customer service team. In individual cases, the use of other shipping service providers or special shipping methods (e.g. express shipping) may result in costs that are not identical to the shipping costs listed below. In these cases, the goods will only be shipped at the costs incurred in the individual case in consultation with the individual customer.
We send all national parcels and parcels climate-neutrally with DHL GoGreen, thereby helping to protect the environment. You can find more information about climate-neutral shipping at DHL.
Shipping costsn (including statutory VAT) is charged per order.
Within Germany by weight and for delivery abroad up to 5kg at flat rates.
INTERNATIONAL - within the EU
| Delivery country | Weight up to 5 kg | Weight from 5kg | Weight from 10kg |
|---|---|---|---|
| Germany | 7.95 € | 9.75 € | 16.95 € |
|
Italy Sweden Slovenia Spain Hungary United Kingdom |
16.95 € | 22.95 € | 27.05 € |
|
Belgium Denmark France Liechtenstein Luxembourg Netherlands Austria Poland Switzerland Czech Republic |
14.95 € | 19.95 € | 24.95 € |
|
Finland Greece Ireland Croatia Norway Portugal Cyprus |
19.95 € | 23.95 € | 29.95 € |
If you have any questions about our payment methods, please do not hesitate to contact us.
You can find our numerous contact options HERE.
INTERNATIONAL - outside the EU
For international deliveries please contact us directly.
You can find our numerous contact options HERE.
Delivery times:
Delivery time depends on the destination country.
Unless another period is specified in the item description, the goods are delivered in Germany within 3 – 5 days, for deliveries abroad within 5 – 10 days after the order confirmation (if advance payment has been agreed, after the date of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
FOR CUSTOMERS FROM SWITZERLAND
For deliveries to Switzerland, we recommend using the MeinEinkauf.ch service. All customs formalities and delivery to your door will then be taken care of for a small fee MeinEinkauf.ch
It is best to register with before you register MeinEinkauf.ch
