Customer service
Payment methods
| Payment method | Payment service provider | Payment date | Shipping date |
|---|---|---|---|
| Purchase on account | Klarna or PayPal Plus | please note payment deadline | after order receipt |
| Installment purchase | Klarna or Paypal Plus | please note payment deadlines | after order receipt |
| Amazon Pay | Amazon | immediately | after order receipt |
| PayPal | PayPal | immediately | after order receipt |
| Credit card | PayPal Plus | immediately | after order receipt |
| Instant bank transfer | PayPal Plus | immediately | after order receipt |
| Prepayment | Your house bank | after order receipt | after receipt of payment |
If you have any questions about our payment methods, please do not hesitate to contact us.
You can find our numerous contact options HERE.
Notes for our business customers (b2b)
- Please send us your VAT ID
- You can (with company headquarters in Germany) also use the payment method “invoice – 10 days net”
- Our invoices are payable after invoicing without deduction, a discount is excluded
3D-Secure / Verified by Visa
Credit card payments in our stores are secured by the procedure “3D-Secure/Verified by Visa”. In this process, the cardholder is authenticated by entering a characteristic (password, SMS token, etc.) that only he and his bank, where he keeps his card, know.
More information on “3D-Secure/Verified by Visa” can be found, for example, on this page of the Federal Office for Information Technology: Click here
